GENERAL TERMS AND CONDITIONS OF SALE

1. General

Starink.ch (hereinafter referred to as "the Company"), owned by Swiss Quality Trade Sàrl, sells to companies and private customers (hereinafter referred to as "Customer") the goods published on the online shop or specified in written offers under the conditions of sale and delivery set out below.

2. Company details

Starink.ch

Swiss Quality Trade Sàrl
Chemin des Recas 28
CH-1895 Vionnaz
info@starink.ch   www.starink.ch

(CHE-490.464.120)

3. Products and their representations

The products visible on the E-commerce site and the product stock status displayed in real time on the site are purely indicative and do not constitute offers on the part of Starink.ch.

Starink.ch undertakes to make every effort to ensure that the photographic representation of the products and services offered for sale on the E-Commerce site is as faithful as possible to reality.

4. Personal data

Starink.ch undertakes to respect the confidentiality of personal data communicated by you on the E-Commerce site and to process them in accordance with legal obligations.

The company will only pass on personal data to third parties insofar as this is essential for the proper fulfilment of the Order.

No data will be passed on to third parties for commercial purposes.

Your data may be used by the company's internal departments:

  • For processing orders, deliveries and invoicing
  • To obtain your opinion in order to improve our products and services

You are given the option of refusing Starink.ch's invitation and/or commercial communication emails when you first register. You can change this option at any time by unsubscribing from the newsletter.

As a customer, you undertake to provide the personal information required to process your order (delivery and invoicing). This information must be correct, valid and up-to-date. Your identification details and password must be kept secret.

5. Sales process

5.1. Commands

Once the desired product has been selected, it is placed in the "shopping basket" using the "Add to basket" button. You can then continue selecting items, modify your shopping basket or continue with your order and pay.
Validation of the order constitutes acceptance of the general terms and conditions of sale.
Once the order has been validated and paid for, you will receive an order confirmation by email.

5.2. Prices

The prices quoted for each item on the starink.ch website are inclusive of all taxes and exclude preparation and logistical delivery costs. The shipping costs of the order will be indicated before the final validation of the order.
The company reserves the right to modify without notice and at any time the prices and other charges displayed on the E-Commerce site. However, the products will be invoiced on the basis of the prices in force at the time the order is validated.

5.3. Secure payments

The following methods of payment are accepted:

  • Visa
  • Mastercard
  • Postfinance
  • Amex
  • Twint
  • Transfer in advance to the following bank account: IBAN CH33 0027 9279 3627 2901 H

The payment of the purchases is carried out on the banking or postal servers made safe by the partners of Swiss Quality Trade Sàrl, such as mentioned above. This implies that no banking or postal information concerning you transits via the sites of Swiss Quality Trade Sàrl. Payment by bank or postal card is therefore perfectly secure.

The order will be recorded and validated as soon as payment has been accepted by the payment system you have chosen. Your Order will be validated and your card will be automatically debited when the Order is registered.

You must complete the registration form on the Website before you can validate an order. Your credit card or Postcard details are encrypted using SSL (Secure Socket Layer) protocol and are never transmitted unencrypted over the network. Payment of the advance is made directly to the bank or post office. The card number is not sent to Swiss Quality Trade Sàrl.

5.4. Delivery

Order preparation and delivery costs are free for orders of CHF 30 or more. For purchases below this amount, a contribution of CHF 6.00 will be charged.

Swiss Quality Trade Sàrl handles the shipment of goods sold through the Starink.ch E-Commerce site in Switzerland. The products and/or services will be sent to the delivery address indicated by you during the ordering process.

From the time the order is placed and payment confirmed, the delivery times, given as an indication, are as follows:

  • 1 to 3 working days for Switzerland

In the event of a temporary stock shortage, Swiss Quality Trade Sàrl undertakes to deliver the missing item as quickly as possible or to offer a replacement solution.

5.5. Guarantee, returns, retraction and reimbursement

Products purchased from starink.ch are guaranteed for 3 years from the date of purchase. The guarantee does not apply in the event of a defect attributable to improper use or handling or inappropriate storage conditions.

As from receipt of the product, you have a right of retraction, i.e. a period of 14 days to return the delivered product, the return costs being at your expense. Only products purchased via the Starink.ch e-commerce site and returned intact will be eligible for a refund.

The procedure is as follows:

  • Send an e-mail to info@starink.ch to request a return
  • You will send the goods at your own expense to the following address:
    Starink.ch
    Swiss Quality Trade Sàrl
    Chemin des Recas 28
    CH-1895 Vionnaz
    Switzerland

The product must be accompanied by :

  1. The order number
  2. Your name and address

The product is checked by the company's internal departments, which will decide whether or not to approve the refund, in particular by checking that the product has been returned intact and in a condition suitable for resale, as provided for in the right of withdrawal.

If the goods meet the return requirements, they may be refunded or exchanged.

If the goods do not meet the return requirements, they will be returned to you and you will not be entitled to a refund.

6. Intellectual property rights

Swiss Quality Trade Sàrl reserves all rights to each design and text published on its starink.ch website. Copying or any other type of reproduction of the website in its entirety or in part is only permitted for the purpose of placing an order with the company. The name Swiss Quality Trade Sàrl and Starink.ch are registered trademarks, trademarks or protected trademarks of Swiss Quality Trade Sàrl. All other product names, brands, company names or logos mentioned on this site are the exclusive property of their respective owners.

 

7. Modifications to the General Terms and Conditions of Sale

We reserve the right to amend the GTC at any time. This applies in each case to the GTC published in the online shop. Orders placed prior to the entry into force of the amended GTC remain subject to the terms and conditions of the GTC in force prior to the amendment.

8. Applicable law

These general terms and conditions of sale, and any sale to which they apply, are governed by Swiss law. Any dispute arising out of or in connection with these terms and conditions of sale or any sale to which they apply shall be governed by Swiss law, whether such dispute is in contract, tort or under any other provision. The application of the 1980 United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. The exclusive place of jurisdiction is Vionnaz.

9. Original text

The company's general terms and conditions are drawn up in French and German. In the event of contradiction, the French version shall prevail.

Vionnaz, octbore 2023